Job Description

Title: Software Tester
Openings: 1
Contract Type: Contract Only
Job Category: Information Technology
Location: Denver, CO or Minneapolis, MN or Remote for the right candidate
Date Range: Aug 3, 2026 Aug 2, 2027

What is your plan to remove our dependency on this staff augmentation resource by the assignment end date? -This engagement is intended to provide temporary capacity to support increased project and enhancement delivery activities through December 2026. During the engagement, the resource will: Create and document reusable testing standards and procedures. Develop and maintain ATF automated test suites for critical ServiceNow business processes. Establish regression testing assets that can be leveraged for future releases and upgrades. Document testing strategies, test cases, and quality assurance processes. Transfer knowledge to internal team members and ensure all testing assets and documentation are retained within the organization. By the end of the assignment, the organization will have established repeatable testing practices, automated test coverage, and documented QA processes that reduce long-term dependency on external resources. JOB DESCRIPTION

Responsible for evaluating and testing software for completeness, quality, correctness and security.

Position Summary

The QA Analyst/Test Engineer will support quality assurance activities across the SNAP-E program and the ServiceNow Platform Enhancement portfolio. This role will be responsible for developing testing strategies, executing test plans, managing defects, coordinating UAT activities, and establishing automated testing capabilities using ServiceNow Automated Test Framework (ATF).

This position plays a critical role in improving platform quality, reducing production risk, increasing release confidence, and supporting the organization's AI, automation, and digital transformation initiatives. The ideal candidate possesses strong ServiceNow testing experience and hands-on expertise in designing and maintaining ATF automation.

Key Responsibilities

• Develop and execute comprehensive test strategies and test plans for ServiceNow initiatives.
• Create and maintain manual and automated test cases.
• Design, develop, and maintain ServiceNow Automated Test Framework (ATF) test suites.
• Perform functional, integration, regression, end-to-end, and release validation testing.
• Support testing activities for SNAP-E use cases, AI-enabled workflows, and platform enhancements.
• Coordinate User Acceptance Testing (UAT) with business stakeholders.
• Identify, document, prioritize, and track defects through resolution.
• Collaborate with developers, business analysts, architects, and product owners throughout the SDLC.
• Establish testing standards, processes, and best practices across the ServiceNow platform.
• Support platform upgrades, releases, and deployment validation activities.
• Produce testing metrics, status reporting, and quality dashboards.
• Build reusable regression testing assets to improve long-term testing efficiency.

Required Qualifications

• 5+ years of Quality Assurance or Software Testing experience.
• 3+ years of ServiceNow testing experience.
• Hands-on experience with ServiceNow Automated Test Framework (ATF).
• Experience testing ServiceNow workflows, catalog items, integrations, and platform customizations.
• Experience creating test plans, test cases, and test scripts.
• Strong understanding of Agile and Scrum methodologies.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and collaboration abilities.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist or equivalent certification.
• Experience supporting ServiceNow ITSM, ITOM, Employee Center, Service Catalog, and IntegrationHub solutions.
• Experience supporting AI, automation, or digital transformation initiatives.
• Experience with test automation and regression testing strategies.

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